I what ways can service users and carer be involved surrounded by the desing and labour of services?

I what ways can service users and carer be involved surrounded by the desing and labour of services?
Are you using this for an NVQ? I wrote my mums NVQ which was funny.
sorry! dont grasp your question, can you be more specific please.
By this I presume you penny-pinching when statutory authorities and others responsible for delivering the services consult users and carers in the order of policies and services. then its a travel case of using things like questionnaire, interviews, group discussions, asking user and carer organisations
Carers and users need to get the impression empowered plenty to give their opinion and not feel that services are threatened if they criticise what they are currently acceptance. Users and carers should also be apid for their contributions - they are after all helping the service providers to become better